Guwahati, the largest city of Assam, is becoming a hub of call center jobs in Northeast India. With the increasing demand for customer support services, many companies are setting up their call centers in Guwahati. The city offers a favorable environment for the growth of the outsourcing industry.
Benefits of Call Center Jobs in Guwahati
Call center jobs in Guwahati offer a range of benefits to the employees. The companies provide a comfortable working environment, attractive salary packages, and flexible working hours. The employees also get the opportunity to work with international clients and improve their communication and technical skills.
Types of Call Center Jobs in Guwahati
Call centers in Guwahati offer various types of jobs, including customer support, technical support, sales, and marketing. The customer support executives handle customer inquiries and complaints, while the technical support executives provide technical assistance to the customers. The sales and marketing executives promote the company's products and services and generate leads.
Qualifications Required for Call Center Jobs in Guwahati
The qualifications required for call center jobs in Guwahati vary depending on the job profile. For customer support and technical support jobs, the candidates should have good communication skills and basic computer knowledge. For sales and marketing jobs, the candidates should have good marketing and convincing skills.
Top Companies Offering Call Center Jobs in Guwahati
Several top companies are offering call center jobs in Guwahati. Some of the top companies are Wipro, Genpact, Tech Mahindra, Infosys, and HCL Technologies. These companies provide a range of job opportunities and career growth options to the employees.
How to Apply for Call Center Jobs in Guwahati
The candidates can apply for call center jobs in Guwahati through various job portals, company websites, and recruitment agencies. The candidates should prepare their resumes and cover letters and apply for the jobs that match their qualifications and skills. The candidates should also prepare for the interviews and assessments.
Challenges Faced by Call Center Employees in Guwahati
Call center employees in Guwahati face several challenges, including language barriers, cultural differences, and stress. The employees have to deal with customers from different regions and backgrounds and have to be patient and empathetic. The employees also have to work in shifts and handle a high volume of calls, which can be stressful.
Tips for Call Center Employees in Guwahati
Call center employees in Guwahati can follow some tips to improve their performance and job satisfaction. The employees should develop their communication and technical skills and keep themselves updated with the latest industry trends. The employees should also take regular breaks and engage in stress-relieving activities.
Future of Call Center Jobs in Guwahati
The future of call center jobs in Guwahati looks promising. The outsourcing industry is growing rapidly, and many companies are looking for cost-effective solutions for customer support services. Guwahati offers a favorable environment for the growth of the outsourcing industry, and the city is expected to attract more companies in the future.
Conclusion
Call center jobs in Guwahati offer a range of opportunities and benefits to the employees. The city is becoming a hub of call center jobs in Northeast India, and many top companies are setting up their call centers in Guwahati. The candidates can apply for call center jobs through various portals and agencies and prepare for the interviews and assessments.
