call center jobs in hyderabad

Call Center Jobs In Hyderabad

Hyderabad, the capital of Telangana, is one of the fastest-growing cities in India. With its booming IT industry, Hyderabad has emerged as a hub for call center jobs in recent years. Many multinational companies have set up their call centers here, providing numerous job opportunities for people looking to work in the BPO (Business Process Outsourcing) industry.

What is a Call Center?

Call Center

A call center is a centralized office where customer service representatives (CSRs) handle inbound and outbound calls on behalf of a company. The primary function of a call center is to provide customer support, resolve queries, and handle complaints. Call center jobs are typically divided into two categories: inbound and outbound.

Inbound Call Center Jobs

Inbound Call Center

In an inbound call center, CSRs receive calls from customers who need assistance with a product or service. The CSR is responsible for providing accurate information and resolving the customer's issue in a timely manner. Some common examples of inbound call center jobs include customer service, technical support, and help desk support.

Outbound Call Center Jobs

Outbound Call Center

In an outbound call center, CSRs make calls to customers for various reasons such as sales, lead generation, appointment setting, and market research. The CSR needs to have excellent communication skills and the ability to persuade customers to take action. Some common examples of outbound call center jobs include telemarketing, sales, and survey research.

Types of Call Center Jobs in Hyderabad

Types Of Call Center Jobs

Hyderabad has a thriving call center industry, offering a range of job opportunities for both freshers and experienced professionals. Some of the most common types of call center jobs in Hyderabad include:

  • Customer Service Representative
  • Technical Support Representative
  • Help Desk Support Representative
  • Sales Representative
  • Telemarketing Representative
  • Lead Generation Representative
  • Appointment Setter
  • Market Researcher

Qualifications Required for Call Center Jobs in Hyderabad

Qualifications Required For Call Center Jobs

The qualifications required for call center jobs in Hyderabad may vary depending on the job profile and the company. However, here are some general qualifications that most call center jobs require:

  • A minimum of a high school diploma or equivalent
  • Good communication skills in English (both verbal and written)
  • Basic computer skills
  • Customer service skills
  • Ability to work in a team environment
  • Flexibility to work in shifts (day/night/weekend)

Skills Required for Call Center Jobs in Hyderabad

Skills Required For Call Center Jobs

Along with the qualifications, there are some essential skills that call center jobs in Hyderabad require. These skills include:

  • Excellent communication skills (verbal and written)
  • Active listening skills
  • Problem-solving skills
  • Ability to handle stress and work under pressure
  • Patience and empathy
  • Ability to multitask
  • Good organizational skills
  • Attention to detail

Salary and Benefits of Call Center Jobs in Hyderabad

Salary And Benefits Of Call Center Jobs

The salary and benefits of call center jobs in Hyderabad may vary depending on the job profile, experience, and company. However, here are some general salary and benefits that most call center jobs offer:

  • Salary range: INR 1.8 LPA to INR 4.5 LPA
  • Health insurance
  • Life insurance
  • Transportation allowance
  • Meal allowance
  • Performance-based incentives
  • Paid time off (PTO)

Top Companies Offering Call Center Jobs in Hyderabad

Top Companies Offering Call Center Jobs

Hyderabad has many multinational companies that offer call center jobs. Some of the top companies offering call center jobs in Hyderabad include:

  • Amazon
  • Google
  • Microsoft
  • IBM
  • Accenture
  • Infosys
  • TCS
  • Wipro
  • HCL Technologies
  • Cognizant

How to Apply for Call Center Jobs in Hyderabad?

How To Apply For Call Center Jobs

If you are interested in applying for call center jobs in Hyderabad, here are some steps you can follow:

  1. Prepare your resume highlighting your skills, qualifications, and experience (if any).
  2. Search for job openings on job portals like Naukri, Indeed, and Monster.
  3. Apply for the jobs that match your profile and interests.
  4. Prepare for the interview by researching the company and the job profile.
  5. Showcase your communication skills and your ability to handle customer queries during the interview.

Conclusion

Call center jobs in Hyderabad provide numerous job opportunities for people looking to work in the BPO industry. With its booming IT industry, Hyderabad has become a hub for call centers, attracting many multinational companies. If you have good communication skills and are interested in customer service, technical support, sales, or market research, call center jobs in Hyderabad can be a great career option for you.

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