Introduction
Bhubaneswar, the capital city of Odisha, is a hub for various industries, including the call centre industry. Many national and international companies have set up their call centres in Bhubaneswar due to its skilled workforce, low cost of living, and good connectivity.
What is a Call Centre?
A call centre is a centralized office where customer service representatives handle incoming and outgoing telephone calls for a business. Call centres can be either inbound, outbound or a combination of both. Inbound call centres receive calls from customers, while outbound call centres make calls to customers.
Types of Call Centres in Bhubaneswar
In Bhubaneswar, there are two types of call centres: domestic and international. Domestic call centres cater to the needs of Indian customers, while international call centres handle calls from customers in other countries. The majority of call centres in Bhubaneswar are international call centres.
Skills Required for a Call Centre Job in Bhubaneswar
Call centre jobs in Bhubaneswar require a set of skills that are essential for delivering excellent customer service. These skills include:
- Good communication skills
- Patience and empathy
- Problem-solving skills
- Ability to work in a team
- Basic computer skills
Benefits of a Call Centre Job in Bhubaneswar
Working in a call centre in Bhubaneswar has several benefits, such as:
- Good salary package
- Flexible working hours
- Opportunities for career growth
- Training and development programs
- Positive work environment
Top Companies Hiring for Call Centre Jobs in Bhubaneswar
Some of the top companies that hire for call centre jobs in Bhubaneswar are:
- Tata Consultancy Services (TCS)
- Infosys BPM
- Genpact
- Wipro BPO
- Concentrix
How to Apply for a Call Centre Job in Bhubaneswar?
One can apply for a call centre job in Bhubaneswar through various means, such as:
- Online job portals like Naukri, Indeed, and Monster
- Company websites
- Referrals from friends or family
- Walk-in interviews
Salary Range for Call Centre Jobs in Bhubaneswar
The salary range for call centre jobs in Bhubaneswar varies depending on the experience and skills of the candidate. On average, the salary range is between INR 10,000 to INR 25,000 per month.
Working Hours in a Call Centre in Bhubaneswar
The working hours in a call centre in Bhubaneswar depend on the company and the shift timings. Most call centres have rotational shifts, which may include day, night and weekend shifts.
Training and Development Programs in Call Centres in Bhubaneswar
Call centres in Bhubaneswar offer training and development programs to their employees to help them enhance their skills and perform better. These programs include:
- Product and service training
- Soft skills training
- Leadership development programs
- Language training
- Technical training
Challenges Faced by Call Centre Employees in Bhubaneswar
Working in a call centre in Bhubaneswar can be challenging due to various reasons, such as:
- Dealing with difficult customers
- High work pressure
- Rotational shift timings
- Target-based work culture
Conclusion
Call centre jobs in Bhubaneswar offer a lucrative career option for those who have good communication skills and are willing to work in a dynamic and challenging environment. With the right skills and attitude, one can build a successful career in the call centre industry in Bhubaneswar.
